DETAILS FOR YOUR HOLIDAY

GOOD TO KNOW

Here’s where you can get all the information you need about your stay at Hotel Moseralm in Karersee. We’re already looking forward to meeting you in person very soon. See you soon!
Local taxes
Prices as of 01.01.2018, excluding €2.10 local tax per person (age 14 and over) and per day, to be paid upon arrival.
Income from the local tax will be used to expand and maintain the local infrastructure and services, as well as to organise cultural and athletics events. The local tax is applied by the accommodation facility, per guest and per number of nights. The amount of this communal fee depends on the accommodation category. Children and adolescents under the age of 14 are exempt from the fee.
The local tax is due upon departure and is specially marked on the bill.

Child fixed rate in parents’ room (with 2 people paying full price):
Classic Latemar/Comfort Masaré/Superior Rotwand/Junior Suite Santner:
under 3 years 23,00 €
under 7 years 52,00 €
under 12 years 78,00 €
under 15 years 90,00 €
16+ years 96,00 €
Adult in extra bed 102,00 €

Laurin Suite/Family Suite/Vajolon Suite:
under 3 years 23,00 €
under 7 years 60,00 €
under 12 years 87,00 €
under 15 years 100,00 €
16+ years 106,00 €
Adult in extra bed 112,00 €

The eldest child will be considered ‘child #1’. ‘Child #2’, if they stay in the parents’ room, will receive a further discount of 10% on the child fixed rates listed here.

Late check-out
upon request (fee applies).

Booking confirmation:
A reservation is only considered valid once you, the guest, have sent in your deposit and we have acknowledged our receipt of it in writing.

Cancellation
:
The deposit is a processing fee and will not be reimbursed upon cancellation. Cancellations are otherwise free up until one month before arrival (with the exception of the deposit/processing fee). After this point, 50% of the booked stay will be charged. The entire payment will not be reimbursed if the cancellation takes place within less than a week of arrival. Insure your holiday! We offer travel cancellation insurance as a special service.

Travel cancellation insurance:
Things can go wrong even before your trip is to take place; with our travel cancellation insurance, you can stay on the safe side financially. If you will be delayed or unable to utilise a previously booked hotel stay, or need to cut your visit short, you may be subject to cancellation fees. In order to protect yourself from extra charges in this situation, we recommend getting travel cancellation insurance (covered by ERGO Travel Insurance).


That’s why we recommend:

Payment:
You may pay your hotel bill in cash or with a debit (EC) card; we also accept some credit cards (Visa, Mastercard). We request that you check your invoice before paying, as we cannot process refunds or complaints once you have departed from the hotel.

Arrival/departure:
Arrival by train or plane: We would be happy to pick you up in Bolzano for a fee of 70 euros per trip for up to 2 persons, or 85 euros per trip for 4 or more persons. We also offer a pickup service from Innsbruck and Verona upon request.
Rooms are available from 3 p.m. on the day of arrival. Please let us know as soon as possible if you expect to arrive after 8 p.m. We ask you to remove your belongings (and yourself) from your room(s) by 10 a.m. on your day of departure. If you will be arriving late or leaving early, you will still be charged the agreed price.
A later departure is possible upon request: Departure by 1 p.m.: 30% of the room price; departure by 5 p.m.: 70% of the room price.

Double room as single room:
If just one individual uses a double room for themselves, we will charge a 30% additional fee on top of the listed price.

For organisational reasons, rooms may only be reserved by type and not by room number.

We assume no liability for items left behind.

We do not allow pets; thank you for your compliance.

Smoking is only permitted in the smoking room (in the hotel bar).

Meals that are not consumed will not be deducted from the final price.

Restaurant / lunch:
Enjoy delicious dishes on the spacious sun terrace of our Moseralm Restaurant from 11:30 a.m. to 4:30 p.m.

Overnight stay with breakfast: 
If you would like your stay to only include breakfast, then 8 euros will be deducted from the half-board price.

E-bike hire:
E-bikes may only be hired by adults with a hire contract. The day rate is €45.
The renter is exclusively liable for any accidents or damage to the e-bike.

Online Dispute Resolution in accordance with EU Regulation No. 524/2013: The European Commission provides the Online Dispute Resolution (ODR) platform at the following link: http://ec.europa.eu/consumers/odr/. Users can utilise this platform to resolve disputes about contractual obligations stemming from online shopping or online service contracts.

E-mail address of the provider: info@moseralm.it
MORE ABOUT THE MOSERALM

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It’s not just the hotel itself that will make your holiday so unforgettable. Everything in the surrounding area is part of the appeal as well.

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Hotel MoseralmHotel Moseralm
Via Bellavista 8I-39056 CarezzaDolomites - South Tyrol - ItalyTel. 0471 61 21 71
DOLOMITI HOTELSDOLOMITI HOTELS
Four hotels, four very special locations, one family. In the Dolomites of South Tyrol – the most beautiful mountains in the  world, according to Reinhold Messner.
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